shipping & returns
We value your purchase and aim to dispatch all orders within 2 business days of the order being placed excluding US holidays. Your Kerri Alston Luxury Extensions are shipped from our facility in Atlanta, GA, USA. Unfortunately Kerri Alston Hair does not ship worldwide at the moment. Our shop only ships to addresses within the United States.
The Retail Shop: USPS Priority Mail $12
The KA Beauty Pro Shop: USPS $25
TRACKING YOUR ORDER
Once your payment has cleared, you will receive an e-mail when your order has been processed (this may take up to 48 hours). You will receive a second confirmation e-mail once your order has shipped to include your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
RETURN & EXCHANGE POLICY
Kerri Alston Hair wishes all customers to be entirely satisfied with their purchases and hence offers a comprehensive exchange and refund service. For the safety of you and all of our clients, we do not allow returns or exchanges on Kerri Alston Luxury Extensions. Human hair extensions are a hygienic product and we take matters of hygiene and public safety very seriously. As a result:
All KERRI ALSTON HAIR EXTENSIONS are considered FINAL SALE and are not eligible for returns or exchanges.
All KERRI ALSTON MICROLINK TOOLS & ACCESSORIES are FINAL SALE and are not eligible for returns or exchanges.